EOC Incident Manager / Watch Officer

Make an Impact Where It Matters Most

Blue Rose Consulting Group, Inc. (Blue Rose) is seeking an EOC (Enterprise Operations Center) Incident Manager / Watch Officer to lead and manage resolution of Major Incidents in a 24x7x365 federal operations environment. This position requires strong coordination skills, technical judgment, and the ability to manage incidents across multiple teams and systems.

This is an on-site role and is open to U.S. Citizens ONLY. Full CBP BI required prior to onboarding.

Work Schedule:

• Initial training (2–4 weeks): 1st shift (Mon–Fri, 0630–1500) at Ashburn, Springfield, and remote
• Post-training: 3rd shift (Tues–Sat, 2200–0630) onsite in Ashburn
• Candidates must be willing to support 2nd (1500–2330) or 3rd (2200–0630) shift

In this role, you will:

• Lead resolution of Major Incidents, coordinating across enterprise systems and teams.
• Facilitate bridge calls and troubleshoot to restore services quickly.
• Monitor and support Incident Management across environments.
• Develop and maintain SOPs, troubleshooting guides, and contact databases.
• Define and track performance metrics (MTTR, MTBF, repeat incidents).
• Provide daily SLA reporting and support CIO-level briefings.
• Maintain and update the knowledge base with incident and resolution data.
• Identify areas for documentation and process improvement.
• Manage ticket queues and escalations related to third-party dependencies.
• Operate independently in high-pressure scenarios to ensure service continuity.

Requirements:

• 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager)
• 3+ years in incident management tools (e.g., ServiceNow, BMC Remedy)
• 3+ years in MoM (Manager of Manager) monitoring environments
• 3+ years of experience with ITIL frameworks (incident, change, problem, RCA)
• 2+ years of hands-on troubleshooting distributed systems
• Strong written and verbal communication; able to brief leadership and document outcomes
• Bachelor’s degree or 7+ years of relevant experience

About Blue Rose Consulting Group, Inc.
Blue Rose Consulting Group, Inc. is a veteran-owned small business dedicated to delivering professional, mission-driven solutions across government and commercial sectors. We combine big-firm expertise with small-business agility, providing exceptional service, innovation, and results. Our team values integrity, collaboration, and excellence in every engagement. Join us and make an impact that matters.

Apply Today
Email: bluerosestaffing@bluerose-consulting.com
Website: www.bluerose-consulting.com/careers
LinkedIn: Blue Rose Consulting Group, Inc.