TOC (Technical Operations Center) Technician

Make an Impact Where It Matters Most

Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a TOC (Technical Operations Center) Technician to support 24x7x365 monitoring and incident response for a federal data center environment. This role involves real-time system oversight, incident escalation, and contributing to the overall reliability of IT operations. This is an on-site role in Ashburn, VA and is open to U.S. Citizens ONLY.

Successful candidates will be required to complete a full background investigation.

Work Schedule:

• Initial training (2–4 weeks): 1st shift (Mon–Fri, 0700–1530) across Ashburn, Springfield, and remote
• Post-training: 3rd shift (Tues–Sat, 2300–0730) onsite in Ashburn
• Candidates must be willing to support 2nd (1500–2330) or 3rd (2300–0730) shift

In this role, you will:

• Monitor applications, systems, and infrastructure across all environments.
• Identify and escalate data center incidents following established procedures.
• Provide real-time support and participate in bridge calls to restore services.
• Troubleshoot and document incident timelines and resolutions.
• Maintain SOPs, troubleshooting guides, and customer contact databases.
• Conduct quarterly documentation reviews and contribute to knowledge base updates.
• Support detection and prevention of recurring failures via monitoring and automation.
• Coordinate and escalate issues across operational teams.

Requirements:

• 3+ years supporting incident, problem, and change management in federal IT environments
• 2+ years operating in high-visibility or mission-critical roles
• 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager
• 3+ years using ITSM platforms such as ServiceNow or BMC Remedy
• 3+ years in large-scale MoM monitoring environments
• Experience supporting Java App Servers, VMware, Oracle, Unix/Linux, IBM MQ, DB2
• Strong documentation and verbal communication skills
• Bachelor’s degree or 7+ years of relevant experience

About Blue Rose Consulting Group, Inc.
Blue Rose Consulting Group, Inc. is a veteran-owned small business dedicated to delivering professional, mission-driven solutions across government and commercial sectors. We combine big-firm expertise with small-business agility, providing exceptional service, innovation, and results. Our team values integrity, collaboration, and excellence in every engagement. Join us and make an impact that matters.

Apply Today
Email: bluerosestaffing@bluerose-consulting.com
Website: www.bluerose-consulting.com/careers
LinkedIn: Blue Rose Consulting Group, Inc.